At Digital Smart Technologies (“we,” “our,” or “us”), we strive to ensure your satisfaction with our products. This Returns & Refunds Policy outlines our guidelines for returns and refunds.
1. Returns:
- We accept returns of unused and undamaged products within 10 business days of purchase.
- To initiate a return, please contact our customer service team at returns@digitalsmarttech.co.za to obtain a Return Merchandise Authorization (RMA) number.
- The returned product must be in its original packaging and accompanied by proof of purchase.
2. Refunds:
- Once we receive your returned product, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment within 15 business days.
- Shipping costs are non-refundable, and you will be responsible for paying the return shipping fees.
3. Exchanges:
- We do not offer direct exchanges. If you wish to exchange a product for a different item, you will need to return the original item for a refund and place a new order.
4. Damaged or Defective Products:
- If you receive a damaged or defective product, please contact us immediately at returns@digitalsmarttech.co.za to arrange for a replacement or refund.
- We may require photo evidence of the damage or defect to process your claim.
5. Exceptions:
- Certain products may be exempt from our standard returns and refunds policy due to their nature, such as software licenses or personalized items.
- Please check the product description or contact us for specific return instructions for exempt items.
6. Contact Us: If you have any questions or concerns about our Returns & Refunds Policy, please contact us at info@digitalsmarttech.co.za. Our customer service team is here to assist you.
7. Changes to Policy: We reserve the right to update or modify this Returns & Refunds Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically for any updates.
By making a purchase from Digital Smart Technologies, you agree to abide by the terms outlined in this Returns & Refunds Policy.